With unlimited options for products there, it’s natural for consumers to look up reviews to see what other consumers’ experiences were like. Researching is an essential aspect of the buying experience nowadays since 94 percent of consumers check reviews before purchasing a product or service. Product reviews let other consumers know how exactly the product was once they received it.
If you’re still unsure about the value of product reviews, here are five reasons why product reviews should be valuable to you:
They build trust
Going through feedback from other customers helps a potential customer decide whether your product will work exactly how it states it will. A product review about an item of clothing, for instance, can tell customers how the quality is and whether the size fits well.
Genuine reviews from other customers can help potential consumers feel more confident about their purchases as they can read legitimate pros and cons of every product. As a business, you should also display any negative reviews since hiding them may likely raise suspicions.
They provide shoppers with more information
While product reviews are definitely helpful, they also serve as a sales pitch when you’re unable to mention every single feature in the description. These product reviews can highlight other reviews that you may have overlooked but are nonetheless crucial to your customers.
Additionally, many consumers also choose to include video and photo reviews, which are extremely useful to other shoppers. These visual reviews can actually show other shoppers what the product looks like in real life and may just be what customers need to make the purchase.
They increase conversions
Simply put, if customers trust you and the products you’re showcasing, they’re more likely to purchase. You should include product reviews on your product pages, so your customers don’t have to go anywhere else to obtain more info about your product just to confirm whether it’s worth it.
Apart from this, you can also use your product reviews to boost conversions by using an add-on that automatically identifies key topics in the reviews, making it easier for your customers to find and read the most relevant reviews. For instance, if someone is purchasing a smartphone and wants to know what storage is, they can select the theme ‘storage’ and draw up every review about that specific feature.
They drive more shoppers to your product pages
Collecting and including product reviews helps your product pages turn up in organic searches on Google. Different search engines, like Google, love unique and fresh content. If your pages are optimized correctly, you can potentially qualify for stars that appear next to your product pages in organic search results.
They can help you improve your products
Sometimes, your business’s returns may be high, but you’re unsure why customers consistently return your products if you aren’t actively collecting feedback. In this case, product reviews are an excellent place to highlight and resolve such issues. For instance, if the product’s features aren’t up to the mark or customers are facing issues in deliveries, then product reviews give your customers a chance to voice their concerns so you can work on improving your product and service. Additionally, product reviews also highlight the best aspects of your product, giving you the chance to capitalize on these features in your product descriptions.
Product reviews are incredibly impactful once they come from legitimate customers. They can help build your brand and act as the right tool for encouragement for your customers. It’s something you should definitely incentivize your customers to do once they shop from you.