Error Code 83 is one of the most annoying and common errors in the Disney+ app. It occurs when the app thinks you are using an incompatible browser or device to access the Disney+ app. The most obvious way to fix this error is to restart your Disney+ app or streaming device. But if that doesn’t there are other ways to fix this problem, keep reading to find out! We will tell you how to fix Disney Plus error code 83.
Disney+ is a good streaming service, and it has given us some binge-worthy content but sometimes you are completely blocked from using the streaming service. It stops working and displays an error message on the screen. This is often due to an error with Error Code 83. Today we will discuss some quick fixes.
Top 5 Fixes for Disney Plus Error Code 83
On the official website of Disney Plus, the Help Center says that the reason for Error 83 could be an internet connection error, device compatibility issue, account issue, web browser incompatibility, or server problems. There isn’t a single reason for Error Code 83, in your case, it could be any of the multiple reasons I listed. Whatever the reasons, let’s see how we can fix the error.
Here are detailed, step b step ways to fix this streaming service error and the reasons for the errors that occur:
#1. How to Fix Device Compatibility Issue
First – check the compatibility of your device with Disney Plus. If the device you are using is incompatible, you will be shown Error code 83. When you enter an incorrect password then you will be shown Error Code 14, which is also another common Disney Plus error code you might have faced.
Disney Plus streaming service has a long list of devices that are compatible with it because its parent company is one of the largest corporations in the world. But once in a while, it happens that your device might not be on the list of compatible Operating Software Versions that are supported by Disney Plus.
The usual devices used for streaming Disney Plus are Chromecast, PS4, Roku, Xbox, Amazon Fire TV, Fire TV Stick, Mac, iPhones, Apple TVs and iPads, Kodi, and Mac.
Here’s how Disney Plus works:
- Before streaming any content, Disney plus performs DRM Check.
- DRM Check is a compatibility test that Disney Plus performs to check system-device compatibility.
- Error code 83 is displayed if your device fails this check.
Quick Fix #1 (Device Compatibility Issue)
The quick fixes to your device compatibility issues for your Smart TV, Apple TV, mobile device, gaming console, and other smart home devices can be fixed by following the steps below:
Here’s how to quickly fix device compatibility issues for device compatibility issues for your device, be it any device, Smart TV, mobile phone, gaming console, or other smart home accessories. Just follow these steps to fix device compatibility issues:
- Step 1: Update your device’s firmware if it is not updated.
Restart your device. - Step 2: If updating your device firmware doesn’t work and restarting your device also doesn’t work, try uninstalling and reinstalling the Disney Plus app on your phone or any device that you might be using.
#2. How to Fix Browser Compatibility Issue
Your device is not the only thing that might be facing an incompatibility issue, your browser can also be incompatible. If your browser is incompatible then it will throw an error code 89.
Disney Plus does support these Browsers:
- Google Chrome (on Windows OS, macOS, Chrome OS)
- Safari (on macOS)
- Microsoft Edge
- Mozilla Firefox (on Windows OS, macOS)
- Opera
- UR Browser
- Internet Explorer (on Windows OS)
But it is not only about which browser you are using, it’s also about the version of that browser’s application. For example, Chrome version 75 and higher works fine for streaming in Disney Plus. But when you use a Chrome version lower than 75, it will throw an Error Code 83.
Quick Fix #2 (Clear Cache)
The cache is temporary data that the browser accumulates as you visit different parts of a web page. This data helps in boosting the performance of web browsing and loading speed but sometimes it can cause some issues.
If you suspect that you are facing an Error Code 83 because of a browser incompatibility issue, you should definitely clear your cache and see what happens.
Here’s a detailed list of steps on how to clear cache in popular browsers such as Chrome and Safari.
How to Clear Disney Plus Site Data in Chrome:
- Step 1: Click on the app icon to Launch Chrome Browser
- Step 2: Click on the three dots in the upper left corner of the screen.
- Step 3: Go to Settings and Click on “Privacy and security”
- Step 4: Select the option which says “Cookies and other site data”
- Step 5: Scroll down and you’ll find “All cookies and site data”, select that
- Step 6: Type “Disney Plus” in the search bar
- Step 7: When all the Disney Plus cookies appear, just click “Remove all shown”
- Step 8: Finally, click on “Clear all” to finish the process.
How to Clear Disney Plus Site Data in Chrome:
- Step 1: Type “pastebin.com/edge” in the address bar and hit enter.
- Step 2: In the “Cookies and site permissions” box, click on “Manage and delete cookies and site data” from the dropdown.
- Step 3: In the search bar, select the Disney Plus app from the search tab and click on “Remove all shown”.
- Step 4: Lastly, click on “Clear”
#3. How to Fix Internet Connectivity Issue
Apart from browser and device incompatibility, internet connection is also a common cause of Disney Plus Error Code 83 firestick and other devices face. Streaming is often interrupted by fluctuating signals. An unstable internet connection can be the main cause of it.
During peak times when the traffic is high on your region’s network, you might not get enough bandwidth to sustain your Disney Plus streaming. The distribution of bandwidth on your server impacts the stream greatly. You should definitely check if the speed of your internet connection is enough for Disney Plus streaming.
Quick Fix #3 (Fix Internet Connectivity)
When you have ensured that the speed of your connection is high enough for Disney Plus Streaming, try the following:
- Step 1: Bring your Wi-Fi router close to the streaming device you are using.
- Or, simply plug an ethernet cable from your router into your streaming device.
- Step 2: Restart your device
- Step 3: Restart and reopen your Disney Plus App
#4. How to fix the Hotspot Connectivity Issue
If you are amongst those who will see their favorite TV show or movie as soon as it is live on Disney Plus and end up using either a hotspot or a data package streaming, you’re in for a rough ride due to the internet speed.
If you use a hotspot or a data package for streaming, you are going to suffer a bit due to the internet speed. Streaming Disney Plus on a hotspot of data pack is a pain in the ass, as it results in stream buffering and the video quality also suffers as a result of it, causing Error code 83. Also, don’t forget to check your internet speed and you will empathize with Disney Plus.
Quick Fix #4 (Fix Hotspot Connectivity Issue)
Follow these exact steps to fix any hotpot connectivity issues you may be having:
- Step 1: Sit close to the hotspot, preferably within 15 feet.
- Step 2: Switch any “power saving” or “data saving” feature in your device settings.
- Step 3: Check if it’s an issue with your device or the hotspot itself by connecting another device with the same hotspot and checking its speed.
- Step 4: Clear Cache (Go to Fix #3)
- Step 5: Disconnect and then reconnect the hotspot.
#5. How to Fix Disney Plus Servers Issue
If you find that your internet connection is fine, as well as your hotspot connectivity, it could be that Disney Plus servers have some technical problems. Servers require maintenance and periodically go under maintenance mode. Sometimes the traffic in the Disney Plus server is too high resulting in painfully slow responses from the server.
Is there a way to find out if Disney Plus Server is down or not?
There is a method to find if the Disney Plus server is down or not, Downdetector is a website you can use to check if the Disney Plus server is on a timeout or not. You can specifically check for your region, by selecting a country from the options in Downdetector.
Not So Quick Fix (Server Down)
When the Disney Plus servers are down, the only thing you can do is to report to Help Center and patiently wait for the servers to be back in business.
If the above 5 Fixes Don’t Work For Disney Plus Error Code 83…
Now that we have found out the possible causes of Disney Plus Error Code 83 firestick, along with their fixes, let us now have a look at other common solutions:
Bonus Fix #1: Update your Disney Plus App to fix Disney Plus Error Code 83
When your Disney Plus app is not updated, the error code 83 may pop its head. So checks if your app is up to date so that you can get rid of the bugs in the older version and hopefully also get rid of Error Code 83.
For Android Users, head over to the Play Store and check if there is an update for the Disney Plus app, if you use iPhone then go to App Store. The process is very similar for Smart TVs. For example, if you own an LG Smart TV, simply go to the LG Content Store. For other models of Smart TVs, you may have other dedicated content stores or app stores, if not you can go to Disney Plus App.
Bonus Fix #2: System Restart
The most obvious way to try to fix this problem is: you can restart your device to fix Disney Plus Error Code 83 firestick. Yes, the solution, sometimes, is that simple. So if you haven’t already tried this solution, do try it.
Bonus Fix #3: Delete the Disney Plus App
When all the solutions fail, your last resort is to delete the Disney Plus App. Yes, delete it. But don’t worry, I’m not telling you to shift to Netflix. After deleting the Disney Plus App from your device, reinstall it to see if the error is solved.
Make sure you are deleting the app and not just removing the shortcut for the app, otherwise the reinstall process will not be done properly.
The process of deleting Disney Plus differs for different devices, like iPhone or Pixel devices. So make sure you follow the right method of uninstalling that clears the cache and data of the previously installed app before installing the new one.
Bonus Fix #4: Device Firmware Update
The firmware of your streaming device may need an update. So go and update your device firmware which might be all you need to fix your Disney Plus error code 83 firestick. So go ahead and update the firmware of the device you are using for streaming.
Check the software of your device to see if you are using an older OS since the older OS of your streaming device might not be compatible with Disney Plus. Then check for system updates and software updates on your device. If an update is available, install it asap and wait patiently for the update to be finished.
The options to update device firmware will be different for different users. But we believe you can figure it out on your own. As soon as you update your device firmware, Error Code 83 should go away.
Conclusion
So we discussed 5 ways to fix Disney Plus Error Code and 4 bonus ways, in case the first 5 methods don’t work. To summarise, there are five main reasons which could be responsible for Error Code 87: Device Incompatibility issue, Browser Incompatibility Issue, Internet Connectivity Issue, Hotspot Connectivity issue, or Server issue. With the methods we learned for solving the Disney Plus Error Code 83, you can easily resolve your issues and enjoy your
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